§    Operating Systems:	Windows XP and Windows NT 4.0
§    Applications:	Microsoft Office XP: (Access, Word, Excel), Internet software (e-mail browsers, FTP, Netscape, Explorer, etc.) SharePoint ,Telnet, Pro Com Plus, TBS Metasolve, NSO, C-Host, PC-Telis, OETS, Net Pro, Net Prov, Outlook, Lotus Notes, Blackberry services, Granite (XNG),SBC Access Ordering, Crystal Report, The Lerg, Oracle data base Substantial understanding of networking technologies including TCP/IP
	Dial Up Networking, Microsoft Internet Explorer – Version 5.5.

 

Datawatch Systems                                                                                                      Dec 2014 – Present

Bethesda, MD             

 

Central Station Monitor

 

·               Make reports of all alarms received by central station

·               Notify the proper law enforcement agency to respond to alarm

·               Notify the designated official to open the building(s)

·               Record all complaints about alarm equipment

·               Give a list of the buildings to be serviced

·               Perform related work as required

 

Glo Sloutions Inc.                                                                          Dec 2013 – Nov 2014

Washington, DC

 

Junior CPIC Analysis

 

·               Provide oversight for resource allocations of all programs across the (FRA, SG) portfolio in accordance to the procurement policies.

·               Developed and maintained client execution plan and existing revenue spend plan for FY14/15 budget allocation.

·               Assist in the development of monthly exhibit 300 and 53 budget execution/formulation spend plan reporting. 

 

 

Time Warner Cable                                                                                  Feb 2013- Nov 2013

Herndon, VA

 

Network Operations Support (Contractor)

 

·               Responsible for issuing ASR’s for transport and trunk orders from TWC to ILEC and CLEC. 

·               Manage complex resolution of provisioning issues and developed practices and procedures for circuit installation and maintenance.

·               Order, track and report on all circuit activation activity. Manage and report on all On-Net circuit installations. Interface with LEC, RBOC and ISP providers to ensure timely delivery of circuits.  

·               Accurately enter circuit cost details into NetProv billing system.

·               Design circuit path/segments via Granite. Complete all required Granite database inputs and updates.

 

Small Business Administration                                                                   July 2010 – Jan 2013

Washington, DC

 

Telecommunication Specialist- Chief Information Office (OCIO) (Government Contractor)

 

·               Support various Program Managers on a number of different project level tasks as required per our contractual obligations   

·               Exceeded productivity goals and grasp the technical side of their business.

·               Created spreadsheet using Microsoft excel to update and monitor projects.
Process customer orders via an internal ordering system.

·               Ability to read Federal Government Purchase Orders, enter information into the CA Service order entry system and document special instructions related to the customer’s order.

·               Exhibit initiative and commitment in executing on the assigned project tasks.
Acted as a Help-desk Administrator Lead for Blackberry Enterprise Servers.

·               Provide support to end users for issues related to, but not limited to, operating their wireless device, trouble shooting for malfunctioning devices, and step by step instructions for connecting to handle devices and tablets.

·               Perform wireless/cellular programming, activation, testing and user training.

·               Fulfill requests for new and replacement equipment, new lines of service, termination of service, move and changes via (C.A Service Desk System).

 

XO Communications                                                                                   Oct 2008 – Jun 2010

Washington, DC

 

Central Office Engineer                               

 

·               Analyze and troubleshoot customers network to resolve issues

·               Installed, configured and trouble shoot Cisco (Ciena) routers

·               Experience with Cisco networking, WAN routing and core switching

·               Installed, configure, maintained and trouble shoot all Central Office Network elements (Optical networks for local distribution, customer access and long haul network appearance, Sub-optical rate transport circuits, DACS, Nortel Access and Nodes

·               Installed, maintained and repair local market switched network (DMS-500 switch, SONUS soft switch, 5E switch and Cisco routers

·               Installed, maintained and repaired local market equipment associated with the IP and data networks.

 

 

 

 

Equinix, Data Center                                                                                Nov 2005 - Oct 2008

Ashburn, VA

 

IBX Network Technician

                                  

·               Perform remote hand service for customers for internal configurations on network

·               Experience with fault isolating and network troubleshooting including LAN/ WAN

·               Experienced in various networking hardware such as multiplexers, Cisco routers and switches

·               Knowledgeable of common network protocols such as TCP/IP

·               Installation, termination, testing of all cross-connects (Cat5, coax, fiber) in the IBX

·               Troubling circuits with the use of TBERD equipment, Fluke and Digital Light Wave

·               Perform remote hand service for customers for internal configurations on network

·               Responsible for hardware installation including: shelves, power strips, rails, and cable management

·               Responsible for the moving and installation of cabinets and relay racks

 

Verizon GNI,  (Contractor)                                                                                      Dec 2003 –Sept 2005 

Greenbelt, MD

 

Switch Access ASR Coordinator

 

·               Provided project management and integrated scheduling support for switch access projects.

·               Responsibilities included overseeing the project planning process, facilitation of planning and status meetings, provided weekly variance reports, management of project deliverables to ensure timely completion of project, regular status reporting to risk management and preparation and maintenance of project schedules.

·               Worked with DS3 circuit designer to develop work breakdown structure for high-level project plan. Developed and maintained weekly excel spread sheet outlining project status.  

·               Responsible for corresponding with interdepartmental customers (Service Delivery, provisioning and co techs) as well as lEC’s to ensure customer turn-up.

 

MCI, World Com (Contractor)                                                                    June 2000 - Dec 2003                                                              

McLean, VA

 

Project Manager

 

·               Managed installation and implementation of frame relay, ATM, T1, T3, DTS, Point-to-Point network, and ISDN for US Department of Agriculture, Department of transportation and Department of Commerce and other major global accounts under FTS2001 government contract.

·               Managed and maintained reports for MCI’s FTS 2001 Project.

·               Liaison between Sales Account team, Provisioners and LEC’s to deliver the equipment and update customers.

·               Coordinated in monitoring the ATM interconnected frame relay network.

·               Worked with RBOCS (Regional Bell Operating Company) to implement simple to complex customized networks.

·               Provided Customer and building updates with installation procedures and status.

·               Managed and monitored ASR request with various CLEC’s (Competitive Local Exchange Carrier), while coordinating with Installation Engineers and field tech’s to ensure prompt and correct installation.

 

Winstar Communications, (Contractor)                                                      Nov 1998 – May 2000

Herndon, VA

 

Customer/Network Coordinator

 

·               Generated Access Service Request’s (ASR) for potential Type II vendors.  Determined number of T1’s needed on each account.  Sent ASR’s to LEC via facsimile or PC-Tellis in order to obtain a F.O.C. which provided loop delivery date.

·               Utilized Voice Net system to add customer requested Voice mail features, (i.e., call forwarding, rotational feature and basic feature).

·               Create ISR’s (Internal Service Request) for all orders pending CLR (Circuit Layout Report).

·               Check facilities in Metasolve TBS to verify customer cards (RUVG, LUVG, and R/POTS) are available, and if facilities have been built.

·               Circuit Design Duties: Build networks, test and turn-up customer circuits.  Produced CLR’s (Circuit Layout Record) for Voice and Data. Routed customer’s circuits from the customer Premise through hub sites and into Winstar’s switch location.  Responsible for intra-office facilities: Performed designs for H.S.I. (High Speed Internet) customer requests ranging from 128K to 1.544K.  Performed designs for Voice lines at the customer’s premise on AFC’s UMC1000.  Provisioned lines on to T1, R-POTS, L-UVG, R-UVG cards.  .

·               Evaluated each customer account for completeness and technical correction before entering the order into the databases.

 

EDUCATION

 

Strayer University - Information Systems November 2002 - December 2003